FN SECURE: What is ITIL - A brief introduction

Call Us For Workshops Or Seminars.. In Your University, Colleges, or Schools.
Email Us At : vicky@globallyunique.in

What is ITIL - A brief introduction

 ITIL is the collection of best practices of IT service management
 It can be implemented to any IT orgnization
 ITIL focus on management of IT services
 In IT lifecycle, 70-80 % of time & cost is spent on operational phase
 ITIL does not dictate to any orgnization , what you “should” do
 It provides series of options & deciplines which can be implemented by each organization as per their needs & requirments
ITIL does not required completely new ways of thinking & acting – It provides structured context for existing methods & activities to increase quality of services

 Service Delivery – Setting up agreements & monitoring targets

 Service Support – Delivers services as per specifed in agreements

Leave a Reply

Save this Page

Download as PDF